1. Customers may request a return within 30 days after receiving their order. To qualify for a return, the item must be unused, remain in its original condition, and be returned with all original packaging, accessories, manuals, and included materials.
2. Return Address
19506 BRIARSEDGE CT, KATY, TX 77449
3. Before returning any item, customers must contact our customer service team to obtain return authorization and return instructions. Unauthorized returns may not be accepted.
Business Email:
4. Returns may not be accepted for:
– Children’s Toys damaged due to misuse or improper handling.
– Children’s Toys showing signs of excessive wear or alteration.
– Children’s Toys returned beyond the 30-day return period.
– Items missing original packaging or included accessories.
5. Customers are responsible for return shipping costs if:
– The item is no longer wanted.
– The wrong item was ordered by the customer.
– The customer ordered the incorrect quantity.
– The customer provided an incorrect shipping address.
– The product is returned without any quality-related issue.
If the return is caused by a defective product, shipping damage, or an incorrect item shipped by us, we will cover the reasonable return shipping cost.
6. All returned products will be inspected after arrival. Returns that do not meet the return requirements may be refused or partially refunded where permitted by applicable law.
7. Once the returned item has been received and approved following inspection, refunds will be processed to the original payment method within approximately 3 days. Processing times by financial institutions may vary.
8. Eligible Children’s Toys may be exchanged for the same item if the original product is defective, damaged during shipping, or incorrectly shipped.
9. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and provide photographs of the product and packaging for review.
10. If you have any questions regarding returns or refunds, please contact us:
Business Email
Please contact us through our business email for assistance.